Last updated: 6 October 2026
Who we are
Opening Doors NPO NPC (NPO registration 306-824) is a non-profit organisation based in the Outer West of Durban, KwaZulu-Natal. This policy explains how we collect, use, store and protect personal information in line with South Africa's Protection of Personal Information Act, 2013 (POPIA).
What information we collect
We may collect personal information when you:
- Fill in our contact form (name, email address, subject and message)
- Sign up for our newsletter (email address, and name if provided)
- Make a donation through JustGiving, BackaBuddy, EFT or another payment method (handled directly by those payment providers, not stored on this website)
- Contact us via phone, WhatsApp or email directly
- Apply to volunteer, partner with us, or refer a family for support
This website does not use tracking cookies or third-party advertising trackers at this time. If we add analytics tools (such as Google Analytics) in future, this policy will be updated accordingly.
How we use your information
We use personal information only for the purpose it was provided, including to:
- Respond to your enquiry, message or referral
- Send you our newsletter and updates, if you've asked to receive them
- Process and acknowledge donations
- Coordinate volunteering, sponsorship or partnership arrangements
- Meet our legal, reporting and safeguarding obligations as a registered NPO
We do not sell or rent your personal information to third parties.
Who we share it with
We may share limited information with trusted third parties strictly where necessary, such as payment processors (JustGiving, BackaBuddy), our email provider, or relevant authorities where required by law or for child safeguarding purposes (e.g. DSD, SAPS).
How long we keep it
We retain personal information only for as long as necessary for the purpose it was collected, or as required by law. Newsletter contacts are kept until you unsubscribe, and donation records are kept to meet financial reporting requirements.
Your rights
Under POPIA, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct or delete inaccurate information
- Withdraw consent (e.g. unsubscribe from our newsletter) at any time
- Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled
Children's information
Where we collect information relating to children (for example, through referrals or programme records), we do so only as necessary to deliver safe, appropriate care and support, and in line with our safeguarding policies and the Children's Act.
Contact us
If you have questions about this policy or how your information is handled, contact us at info@openingdoors.co.za or via our Contact page.